Closing this one out and writing it up properly because the sequence is instructive.
Client is a 1.1 MW cultivation facility. Engaged me for a general review, no specific complaint, they
just felt the bills were high and could not say why.
What I found was a single error. The account was on a general service schedule with a demand
threshold, and the tariff says a customer exceeding that threshold for three consecutive months shall
be transferred to the large power schedule. They exceeded it in month one of operations and were
never transferred.
Recovery came to 61,400 over 34 months.
Three things worth passing on:
The utility did not dispute the finding. Their own tariff said shall. Once I cited the section and
provided the demand history from their own billing data, the analyst agreed within two weeks. Not
every dispute is a fight.
The client had been through two energy brokers in that period. Neither caught it. Brokers are
optimizing supply. Nobody was reading the delivery tariff.
The prospective saving is larger than the recovery. Forward rate difference is about 26,000 a year.
The refund is what the client remembers, the rate correction is what actually matters.
Client is a 1.1 MW cultivation facility. Engaged me for a general review, no specific complaint, they
just felt the bills were high and could not say why.
What I found was a single error. The account was on a general service schedule with a demand
threshold, and the tariff says a customer exceeding that threshold for three consecutive months shall
be transferred to the large power schedule. They exceeded it in month one of operations and were
never transferred.
Recovery came to 61,400 over 34 months.
Three things worth passing on:
The utility did not dispute the finding. Their own tariff said shall. Once I cited the section and
provided the demand history from their own billing data, the analyst agreed within two weeks. Not
every dispute is a fight.
The client had been through two energy brokers in that period. Neither caught it. Brokers are
optimizing supply. Nobody was reading the delivery tariff.
The prospective saving is larger than the recovery. Forward rate difference is about 26,000 a year.
The refund is what the client remembers, the rate correction is what actually matters.