Two southeast IOUs I'm dealing with — neither has a customer-facing data portal. LOA requests for interval data have been pending 6+ weeks. Anyone have a faster path? Curious if anyone has used Green Button Connect successfully for utilities that aren't officially in the program.
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Where do you actually get 15-min interval data from utilities that don't have a customer portal?
For utilities without a portal, the fastest route I have found is to skip the general LOA queue and ask through the large customer or key account representative if the account has one. That person can often pull interval data from the meter data system within the week. If there is no rep, ask billing whether the meter is AMI or an older interval recorder, because that tells you which department actually holds the data.
Green Button Connect only works where the utility has actually implemented it, so for a non-participant it will not help. What sometimes does is putting the request in writing with the exact meter, the exact period, and the format (15 minute kWh and kW in CSV). If six weeks have gone by with no answer, a written follow-up to the utility's regulatory or customer relations contact that references the LOA date usually moves it.