Submitted a signed LOA to Duke Energy for a client last week and they came back saying "form not on approved template." I used the standard CUBA-provided LOA. Anyone else running into utilities demanding their own proprietary forms? Is there a workaround or do I just eat the 2-week delay and resubmit on their letterhead?
Member Community
Enter your email to read this discussion
You're reading the AAUBA Member Forum — where Certified Utility Bill Auditors share case studies, tariff strategies, and industry insights.
Free to read. Enter your email to continue.
No spam. We'll send you one welcome email about CUBA certification. Unsubscribe any time.
LOA rejected by utility — now what?
Duke has been tightening this up since last fall. They now want their own "Customer Authorization for Release of Information" form. I keep a PDF copy of it in my client onboarding packet now — sign it alongside the CUBA LOA and you save the round-trip.
ConEd LOA processing has improved. They're honoring them within 5 business days now in my experience, down from 10-15 earlier this year.
Same issue with Georgia Power. What I do now: LOA goes out in the first client meeting, I already have the utility-specific addendum pre-filled with client info, so it's one signature session. Saved me probably 3 weeks of total delay across my book last year.