Need help with an Xcel Energy net metering issue. My client has a 250kW solar array in Colorado and their net metering credits have been missing from bills for the past 4 months. Xcel claims there's a "system processing delay" but won't provide specifics. The missing credits total about $18,000. Client is getting frustrated and considering legal action. Anyone else seeing Xcel net metering billing problems lately?
Net Metering Credits Missing from Xcel Energy Bill
Xcel Colorado has had ongoing issues with their net metering billing system since they upgraded last year. I'd recommend filing a formal complaint with the Colorado PUC - that usually gets their attention faster than customer service calls. Also request all production meter data and compare it to what's showing up in their billing system. Document the timeline carefully for your complaint filing.
Carl's advice about the PUC complaint is good. Also check if your client's interconnection agreement is still active in Xcel's system. Sometimes these get accidentally deactivated during system updates, causing the credits to stop flowing. I had a similar case last year where the interconnection status showed "pending" instead of "active" after a billing system migration.