Just ran into an interesting situation with DTE Energy in Portland. The meter nameplate shows 200:5 but the billing system has 100:5. The Schedule MGS rate schedule clearly states seasonal rates apply May-October, but the bill shows 30-min intervals being used.
State-by-state backbilling limits reference?
Diane, what was the client''s reaction when you showed them the $15,700 overcharge?
Diane, what was the client''s reaction when you showed them the $147,000 overcharge?
Had the exact same problem with Xcel Energy last year. Took about 48 months to resolve but got full refund.
Glen P, what was the client''s reaction when you showed them the $5,800 overcharge?