Got a new manufacturing plant client in Chattanooga and found something concerning. We pulled 36 months of billing history and found the meter multiplier error started in 2020. Compared the interval data against the bill and found 3 months of missing interval data.
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Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Idaho Power.
Had the exact same problem with MLGW last year. Took about 12 months to resolve but got full refund.