Need some experienced eyes on a FirstEnergy billing issue. The Rate TOU-8 rate schedule clearly states ratchet at 80% of peak, but the bill shows 100% ratchet applied. The demand ratchet is being applied at 100% instead of the tariff''s 70%.
Funniest billing error you''ve ever found?
Solid analysis. One thing I''d add is to verify the power factor minimum 0.95 against the original service application.
Had the exact same problem with APS last year. Took about 48 months to resolve but got full refund.
Had the exact same problem with Salt River Project last year. Took about 24 months to resolve but got full refund.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
This is exactly why I always pull 36+ months of history. The pattern wouldn''t show in a shorter window.