Anyone else noticing Xcel Energy changing their billing periods procedures? The meter nameplate shows 200:5 but the billing system has 100:5. Client''s been paying $890/month too much every month since 2013.
Funniest billing error you''ve ever found?
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
I''d recommend requesting the meter test records from PEPCO. That''s what cracked my case open.
Solid analysis. One thing I''d add is to verify the seasonal rates apply May-October against the original service application.
Excellent discussion everyone. Beatrice S, your approach on this DTE Energy case is solid. For newer members, this is a great example of why thorough tariff review is essential.