Follow-up on my earlier post about tax exemptions. Sales tax is being charged even though the client has a valid exemption certificate on file. The TOU peak window on the bill doesn''t match the current tariff definition.
Burnout in this business — how do you cope?
I''d recommend requesting the meter test records from PEPCO. That''s what cracked my case open.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
I''d recommend requesting the meter test records from Empire District Electric. That''s what cracked my case open.
I''d recommend requesting the meter test records from National Grid. That''s what cracked my case open.
Excellent discussion everyone. Lyle R, your approach on this Rocky Mountain Power case is solid. For newer members, this is a great example of why thorough tariff review is essential.