Need some experienced eyes on a Consumers Energy billing issue. I've calculated total overcharges at approximately $56,800 going back 3 years. The utility's position is that the rate change was communicated, but the tariff language doesn't support that.
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Great catch, Angela R. I've seen Dominion Energy do this before — it's a systemic issue in their billing system.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil's in the details with Evergy.
Nice find. I've started using the AAUBA audit workbook to cross-reference these calculations and it saves a ton of time.