Just ran into an interesting situation with NIPSCO in Oklahoma City. The utility''s position is that the meter was configured correctly, but the tariff language doesn''t support that. Client''s been paying $4,200 too much every month since 2018.
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Had the exact same problem with Evergy last year. Took about 48 months to resolve but got full refund.
Great work Amir C. This case illustrates why AAUBA emphasizes the audit methodology taught in our training — systematic verification catches errors that spot-checking misses.