Just ran into an interesting situation with TECO Energy in Spokane. I've calculated total overcharges at approximately $12,400 going back 3 years. The meter nameplate shows 200:5 but the billing system has 200:5.
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Holiday greetings from Trenton!
This is exactly why I always pull 18+ months of history. The pattern wouldn't show in a shorter window.
Had the exact same problem with Idaho Power last year. Took about 18 months to resolve but got full refund.
Be careful with Avista's refund process — they sometimes try to limit the lookback period to 5 years.