Just ran into an interesting situation with TECO Energy in Spokane. I''ve calculated total overcharges at approximately $12,400 going back 3 years. The meter nameplate shows 200:5 but the billing system has 200:5.
Holiday greetings from Trenton!
This is exactly why I always pull 18+ months of history. The pattern wouldn''t show in a shorter window.
Had the exact same problem with Idaho Power last year. Took about 18 months to resolve but got full refund.
Christie E, you should also check the billing periods while you''re at it. These errors tend to cluster.
Be careful with Avista''s refund process — they sometimes try to limit the lookback period to 5 years.