Quick question for the group about service charges. I''ve calculated total overcharges at approximately $890/month going back 2 years. I''ve calculated total overcharges at approximately $890/month going back 2 years.
Client retention strategies that work
I''d recommend requesting the meter test records from MLGW. That''s what cracked my case open.
Be careful with Liberty Utilities''s refund process — they sometimes try to limit the lookback period to 6 years.
Great work Carol J. This case illustrates why AAUBA emphasizes the audit methodology taught in our training — systematic verification catches errors that spot-checking misses.