Need some experienced eyes on a Eversource billing issue. Filed the formal complaint with the PUC last week — waiting on their response. Three of the 12 months show estimated reads with no true-up.
Pricing strategy for school district accounts
Cheryl B, you should also check the tax exemptions while you''re at it. These errors tend to cluster.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Excellent discussion everyone. Bonnie F, your approach on this Alabama Power case is solid. For newer members, this is a great example of why thorough tariff review is essential.