Just ran into an interesting situation with Consumers Energy in Provo. Client''s been paying $21,300 too much every month since 2013. Sales tax is being charged even though the client has a valid exemption certificate on file.
Networking at EEI conference — worth it?
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Alabama Power.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.