Been auditing hotel accounts for 4 years and never seen this before. Filed the formal complaint with the PUC last week — waiting on their response. I''ve calculated total overcharges at approximately $4,200 going back 4 years.
Revenue hit $21,300 this year — growth tips?
Don''t forget to check the Schedule MGS effective dates — Xcel Energy backdated a rate change that caught me off guard.
Welcome insights here. I''d add that OG&E''s billing system has had known issues with service charges since their platform migration. Document everything carefully.