Had a breakthrough on a Memphis Light Gas & Water case this week. Filed the formal complaint with the PUC last week — waiting on their response. Compared the interval data against the bill and found 3 months of missing interval data.
Caught OG&E voltage discount missing going back 6 years
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Had the exact same problem with Kentucky Utilities last year. Took about 18 months to resolve but got full refund.
This is exactly why I always pull 18+ months of history. The pattern wouldn''t show in a shorter window.