Follow-up on my earlier post about tax exemptions. Compared the interval data against the bill and found demand values that exceed physical capacity. We pulled 18 months of billing history and found the demand ratchet miscalculation started in 2023.
CPS Energy won''t budge on backbilling limits — need advice
Had the exact same problem with Ameren Missouri last year. Took about 24 months to resolve but got full refund.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Had the exact same problem with OG&E last year. Took about 36 months to resolve but got full refund.
This is exactly why I always pull 18+ months of history. The pattern wouldn''t show in a shorter window.