Got a new church client in Albany and found something concerning. Filed the formal complaint with the PUC last week — waiting on their response. Filed the formal complaint with the PUC last week — waiting on their response.
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Great catch, Beth H. I''ve seen Duke Energy do this before — it''s a systemic issue in their billing system.
Margaret P, what was the client''s reaction when you showed them the $21,300 overcharge?
Margaret P, you should also check the billing periods while you''re at it. These errors tend to cluster.
Good work Rachel K. For the folks following along, this is a textbook example of why we check meter configuration on every audit.