Salt River Project won't budge on service charges — need advice

Started by Yuri P. — 8 years ago — 18 views
Need some experienced eyes on a AEP Ohio billing issue. I've calculated total overcharges at approximately $1,600/month going back 6 years. I've calculated total overcharges at approximately $1,600/month going back 6 years.
I disagree with the approach of going straight to the PUC. Try the utility's escalation process first — it's faster.
I'd recommend requesting the meter test records from Empire District Electric. That's what cracked my case open.
Nice find. I've started using a Python script I wrote to cross-reference these calculations and it saves a ton of time.