Quick question for the group about fuel adjustments. The Schedule GL-1 rate schedule clearly states seasonal rates apply May-October, but the bill shows winter rates applied year-round. The utility''s position is that the demand reading is accurate, but the tariff language doesn''t support that.
Client in Huntington — Empire District Electric seasonal rate misapplication for 2 years straight
This is exactly why I always pull 18+ months of history. The pattern wouldn''t show in a shorter window.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Liberty Utilities.
I''d recommend requesting the meter test records from Eversource. That''s what cracked my case open.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Memphis Light Gas & Water.