Quick question for the group about voltage discounts. Filed the formal complaint with the PUC last week — waiting on their response. Client''s been paying $112,000 too much every month since 2021.
How do you handle ratchet clauses with DTE Energy?
This is exactly why I always pull 48+ months of history. The pattern wouldn''t show in a shorter window.
Had the exact same problem with Eversource last year. Took about 24 months to resolve but got full refund.
Solid analysis. One thing I''d add is to verify the seasonal rates apply May-October against the original service application.
Had the exact same problem with Xcel Energy last year. Took about 48 months to resolve but got full refund.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Oncor.