Got a new manufacturing plant client in Sioux Falls and found something concerning. The utility''s position is that the meter was configured correctly, but the tariff language doesn''t support that. The utility''s position is that the meter was configured correctly, but the tariff language doesn''t support that.
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What''s everyone''s take on demand response?
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Had the exact same problem with National Grid last year. Took about 24 months to resolve but got full refund.