Got a new grocery store client in Tulsa and found something concerning. Filed the formal complaint with the PUC last week — waiting on their response. The TOU peak window on the bill doesn't match the current tariff definition.
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Question about Pacific Gas & Electric billing periods
Be careful with Avista's refund process — they sometimes try to limit the lookback period to 4 years.
Good work Alvin H. For the folks following along, this is a textbook example of why we check franchise fees on every audit.
I disagree with the approach of going straight to the PUC. Try the utility's escalation process first — it's faster.
Welcome insights here. I'd add that Consumers Energy's billing system has had known issues with billing periods since their platform migration. Document everything carefully.