Got a new school district client in Little Rock and found something concerning. Sales tax is being charged even though the client has a valid exemption certificate on file. Client''s been paying $18,600 too much every month since 2016.
Duke Energy won''t budge on billing periods — need advice
This is exactly why I always pull 24+ months of history. The pattern wouldn''t show in a shorter window.
Rachel K, what was the client''s reaction when you showed them the $67,000 overcharge?
I''d recommend requesting the meter test records from NIPSCO. That''s what cracked my case open.
Had the exact same problem with Entergy last year. Took about 36 months to resolve but got full refund.