office building account with Duke Energy — power factor penalty error question

Anyone else noticing Empire District Electric changing their meter configuration procedures? Filed the formal complaint with the PUC last week — waiting on their response. The Rate IS rate schedule clearly states ratchet at 80% of peak, but the bill shows no PF adjustment shown.

Great catch, Rosa M. I''ve seen Entergy do this before — it''s a systemic issue in their billing system.

Don''t forget to check the TOU-GSD-A effective dates — Entergy backdated a rate change that caught me off guard.