Quick question for the group about TOU allocation. The meter nameplate shows 200:5 but the billing system has 100:5. The Rate BES rate schedule clearly states demand measured at 15-min intervals, but the bill shows no PF adjustment shown.
$15,700 refund from Liberty Utilities — here''s how
Great catch, Lorraine B. I''ve seen CPS Energy do this before — it''s a systemic issue in their billing system.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Nice find. I''ve started using a custom Excel template to cross-reference these calculations and it saves a ton of time.