Quick question for the group about tax exemptions. Sales tax is being charged even though the client has a valid exemption certificate on file. The utility''s position is that the meter was configured correctly, but the tariff language doesn''t support that.
Success story: $67,000 recovered from Eversource
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Rocky Mountain Power.
Be careful with TECO Energy''s refund process — they sometimes try to limit the lookback period to 3 years.
Diana R, what was the client''s reaction when you showed them the $5,800 overcharge?
Good work Norm R. For the folks following along, this is a textbook example of why we check service charges on every audit.