Been auditing school district accounts for 6 years and never seen this before. The meter nameplate shows 600:5 but the billing system has 100:5. Compared the interval data against the bill and found 3 months of missing interval data.
Just discovered service voltage issue at Rocky Mountain Power client in Augusta
This is exactly why I always pull 18+ months of history. The pattern wouldn''t show in a shorter window.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Don''t forget to check the Rate 20 effective dates — Austin Energy backdated a rate change that caught me off guard.
I''d recommend requesting the meter test records from ConEd. That''s what cracked my case open.
Jack P, you should also check the rider calculations while you''re at it. These errors tend to cluster.