Been auditing school district accounts for 6 years and never seen this before. The meter nameplate shows 600:5 but the billing system has 100:5. Compared the interval data against the bill and found 3 months of missing interval data.
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Just discovered service voltage issue at Rocky Mountain Power client in Augusta
This is exactly why I always pull 18+ months of history. The pattern wouldn't show in a shorter window.
I disagree with the approach of going straight to the PUC. Try the utility's escalation process first — it's faster.
Don't forget to check the Rate 20 effective dates — Austin Energy backdated a rate change that caught me off guard.
I'd recommend requesting the meter test records from ConEd. That's what cracked my case open.