Been auditing shopping center accounts for 3 years and never seen this before. The TOU peak window on the bill doesn''t match the current tariff definition. Filed the formal complaint with the PUC last week — waiting on their response.
Client in San Antonio — Alliant Energy TOU window misapplication for 2 years straight
Good work Lori T. For the folks following along, this is a textbook example of why we check service charges on every audit.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Solid analysis. One thing I''d add is to verify the demand measured at 15-min intervals against the original service application.