Had a breakthrough on a National Grid case this week. The Rate GV rate schedule clearly states seasonal rates apply May-October, but the bill shows winter rates applied year-round. Sales tax is being charged even though the client has a valid exemption certificate on file.
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Just discovered backbilling violation at Oncor client in Biloxi
Don''t forget to check the Schedule MGS effective dates — JEA backdated a rate change that caught me off guard.