Just ran into an interesting situation with PSE&G in Spokane. The utility''s position is that estimated reads are within tolerance, but the tariff language doesn''t support that. We pulled 48 months of billing history and found the billing period overlap started in 2020.
Duke Energy CT ratio mismatch on medical office account — $5,200/month overcharge
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Be careful with Alliant Energy''s refund process — they sometimes try to limit the lookback period to 2 years.
David C, you should also check the rider calculations while you''re at it. These errors tend to cluster.