Quick question for the group about ratchet clauses. The meter nameplate shows 600:5 but the billing system has 300:5. Three of the 36 months show estimated reads with no true-up.
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Just discovered power factor penalty error at Idaho Power client in Houston
I''d recommend requesting the meter test records from MLGW. That''s what cracked my case open.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Solid analysis. One thing I''d add is to verify the ratchet at 80% of peak against the original service application.
Great catch, Nancy H. I''ve seen Idaho Power do this before — it''s a systemic issue in their billing system.