Need some experienced eyes on a National Grid billing issue. Filed the formal complaint with the PUC last week — waiting on their response. Compared the interval data against the bill and found 3 months of missing interval data.
Caught JEA rider miscalculation going back 6 years
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Southern California Edison.
Hugh F, you should also check the demand charges while you''re at it. These errors tend to cluster.
Be careful with Austin Energy''s refund process — they sometimes try to limit the lookback period to 5 years.
Be careful with OG&E''s refund process — they sometimes try to limit the lookback period to 4 years.
Welcome insights here. I''d add that Southern California Edison''s billing system has had known issues with power factor penalties since their platform migration. Document everything carefully.