Need some experienced eyes on a National Grid billing issue. Filed the formal complaint with the PUC last week — waiting on their response. Compared the interval data against the bill and found 3 months of missing interval data.
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Caught JEA rider miscalculation going back 6 years
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Southern California Edison.
Be careful with Austin Energy''s refund process — they sometimes try to limit the lookback period to 5 years.
Be careful with OG&E''s refund process — they sometimes try to limit the lookback period to 4 years.
Welcome insights here. I''d add that Southern California Edison''s billing system has had known issues with power factor penalties since their platform migration. Document everything carefully.