Anyone else noticing Memphis Light Gas & Water changing their rider calculations procedures? Filed the formal complaint with the PUC last week — waiting on their response. The demand ratchet is being applied at 85% instead of the tariff''s 70%.
Ameren Missouri demand ratchet miscalculation on strip mall account — $234,000 overcharge
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with National Grid.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Welcome insights here. I''d add that ComEd''s billing system has had known issues with TOU allocation since their platform migration. Document everything carefully.