Quick question for the group about fuel adjustments. The TOU peak window on the bill doesn''t match the current tariff definition. We pulled 12 months of billing history and found the power factor penalty error started in 2013.
Just discovered franchise fee error at CenterPoint Energy client in Denver
Good work Earl S. For the folks following along, this is a textbook example of why we check service charges on every audit.
Had the exact same problem with Oncor last year. Took about 24 months to resolve but got full refund.
Be careful with Oncor''s refund process — they sometimes try to limit the lookback period to 4 years.
Marcus W, what was the client''s reaction when you showed them the $15,700 overcharge?
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.