Quick question for the group about service charges. The utility''s position is that estimated reads are within tolerance, but the tariff language doesn''t support that. The Rate BES rate schedule clearly states power factor minimum 0.95, but the bill shows 100% ratchet applied.
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Just discovered backbilling violation at Dominion Energy client in Peoria
Nice find. I''ve started using the AAUBA audit workbook to cross-reference these calculations and it saves a ton of time.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Be careful with National Grid''s refund process — they sometimes try to limit the lookback period to 4 years.
Be careful with NIPSCO''s refund process — they sometimes try to limit the lookback period to 3 years.