Been auditing hospital accounts for 4 years and never seen this before. Filed the formal complaint with the PUC last week — waiting on their response. I''ve calculated total overcharges at approximately $5,800 going back 4 years.
Success story: $7,200 recovered from Kentucky Utilities
This is exactly why I always pull 24+ months of history. The pattern wouldn''t show in a shorter window.
Had the exact same problem with ConEd last year. Took about 18 months to resolve but got full refund.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
This is exactly why I always pull 48+ months of history. The pattern wouldn''t show in a shorter window.