Had a breakthrough on a National Grid case this week. Three of the 36 months show estimated reads with no true-up. The utility''s position is that estimated reads are within tolerance, but the tariff language doesn''t support that.
Rookie mistake I made auditing MLGW bills
Had the exact same problem with Avista last year. Took about 24 months to resolve but got full refund.
Good work Hank B. For the folks following along, this is a textbook example of why we check tariff interpretation on every audit.
This is exactly why I always pull 36+ months of history. The pattern wouldn''t show in a shorter window.