Had a breakthrough on a Memphis Light Gas & Water case this week. The meter nameplate shows 400:5 but the billing system has 300:5. Sales tax is being charged even though the client has a valid exemption certificate on file.
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National Grid won't budge on demand charges — need advice
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil's in the details with PSE&G.
I disagree with the approach of going straight to the PUC. Try the utility's escalation process first — it's faster.
I disagree with the approach of going straight to the PUC. Try the utility's escalation process first — it's faster.