Need some experienced eyes on a JEA billing issue. Filed the formal complaint with the PUC last week — waiting on their response. The Schedule B-19 rate schedule clearly states seasonal rates apply May-October, but the bill shows no PF adjustment shown.
Caught PSE&G rate classification error going back 5 years
This is exactly why I always pull 12+ months of history. The pattern wouldn''t show in a shorter window.
Good work Margie. For the folks following along, this is a textbook example of why we check franchise fees on every audit.
Great catch, Glenda G. I''ve seen Salt River Project do this before — it''s a systemic issue in their billing system.
Great work Cliff W. This case illustrates why AAUBA emphasizes the audit methodology taught in our training — systematic verification catches errors that spot-checking misses.