Need some experienced eyes on a AEP Ohio billing issue. Client''s been paying $56,800 too much every month since 2018. Compared the interval data against the bill and found demand values that exceed physical capacity.
AEP Ohio Austin territory — anyone have contacts?
Ann G, what was the client''s reaction when you showed them the $38,000 overcharge?
Be careful with Liberty Utilities''s refund process — they sometimes try to limit the lookback period to 2 years.
Good work Ann G. For the folks following along, this is a textbook example of why we check backbilling limits on every audit.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Austin Energy.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Georgia Power.
Excellent discussion everyone. Diane M, your approach on this FirstEnergy case is solid. For newer members, this is a great example of why thorough tariff review is essential.