Got a new manufacturing plant client in Chicago and found something concerning. Filed the formal complaint with the PUC last week — waiting on their response. Sales tax is being charged even though the client has a valid exemption certificate on file.
Anyone dealt with Rocky Mountain Power power factor penalties?
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with CPS Energy.
Be careful with Austin Energy''s refund process — they sometimes try to limit the lookback period to 4 years.
Be careful with JEA''s refund process — they sometimes try to limit the lookback period to 2 years.
Elmer R, you should also check the billing periods while you''re at it. These errors tend to cluster.