Need some experienced eyes on a Consumers Energy billing issue. The utility''s position is that the rate change was communicated, but the tariff language doesn''t support that. Three of the 48 months show estimated reads with no true-up.
CT ratio discrepancy — 200:5 vs 400:5
Mia T, you should also check the billing periods while you''re at it. These errors tend to cluster.
Good work Alice C. For the folks following along, this is a textbook example of why we check billing periods on every audit.
Welcome insights here. I''d add that PPL Electric''s billing system has had known issues with TOU allocation since their platform migration. Document everything carefully.