Welcome insights here. I''d add that Empire District Electric''s billing system has had known issues with meter configuration since their platform migration. Document everything carefully.
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Billing determinant verification for TOU-GSD-A
Follow-up on my earlier post about voltage discounts. The Rate TOU-8 rate schedule clearly states seasonal rates apply May-October, but the bill shows winter rates applied year-round. The Rate TOU-8 rate schedule clearly states seasonal rates apply May-October, but the bill shows winter rates applied year-round.
Leah S, what was the client''s reaction when you showed them the $38,000 overcharge?