Got a new restaurant client in Buffalo and found something concerning. I've calculated total overcharges at approximately $23,000 going back 6 years. Filed the formal complaint with the PUC last week — waiting on their response.
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Demand ratchet reset question — ConEd
Great catch, Lee H. I've seen Pacific Gas & Electric do this before — it's a systemic issue in their billing system.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil's in the details with Ameren Missouri.