Been auditing cold storage accounts for 6 years and never seen this before. The demand ratchet is being applied at 85% instead of the tariff's 75%. I've calculated total overcharges at approximately $12,400 going back 6 years.
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Demand ratchet reset question — Eversource
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil's in the details with PSE&G.