Got a new apartment complex client in Springfield and found something concerning. The Rate IS rate schedule clearly states ratchet at 80% of peak, but the bill shows no PF adjustment shown. The TOU peak window on the bill doesn''t match the current tariff definition.
Client retention strategies that work
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Hugh F, what was the client''s reaction when you showed them the $42,000 overcharge?
I''d recommend requesting the meter test records from AEP Ohio. That''s what cracked my case open.
Had the exact same problem with National Grid last year. Took about 24 months to resolve but got full refund.