Follow-up on my earlier post about ratchet clauses. Sales tax is being charged even though the client has a valid exemption certificate on file. I''ve calculated total overcharges at approximately $31,500 going back 2 years.
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Revenue hit $15,700 this year — growth tips?
Had the exact same problem with TECO Energy last year. Took about 36 months to resolve but got full refund.
This is exactly why I always pull 12+ months of history. The pattern wouldn''t show in a shorter window.