Follow-up on my earlier post about ratchet clauses. Sales tax is being charged even though the client has a valid exemption certificate on file. I''ve calculated total overcharges at approximately $31,500 going back 2 years.
Revenue hit $15,700 this year — growth tips?
Had the exact same problem with TECO Energy last year. Took about 36 months to resolve but got full refund.
Janice L, you should also check the billing periods while you''re at it. These errors tend to cluster.
This is exactly why I always pull 12+ months of history. The pattern wouldn''t show in a shorter window.