Quick question for the group about rate schedule. The demand ratchet is being applied at 90% instead of the tariff''s 75%. Compared the interval data against the bill and found demand values that exceed physical capacity.
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Funniest billing error you''ve ever found?
Had the exact same problem with Dominion Energy last year. Took about 48 months to resolve but got full refund.
Good thread. I want to emphasize what Holly B said about estimated reads. This comes up frequently and the correct approach is to always verify against the published tariff, never assume the bill is right.