Quick question for the group about rate schedule. The demand ratchet is being applied at 90% instead of the tariff''s 75%. Compared the interval data against the bill and found demand values that exceed physical capacity.
Funniest billing error you''ve ever found?
Had the exact same problem with Dominion Energy last year. Took about 48 months to resolve but got full refund.
Good thread. I want to emphasize what Holly B said about estimated reads. This comes up frequently and the correct approach is to always verify against the published tariff, never assume the bill is right.